Return & Exchange Policy

At KRAFT Sports Wear we want you to love what you train in. If something isn’t right, we’re here to help.

Return & Exchange Window

You have 14 days from the date you receive your order to request a return or exchange.

Conditions

To be eligible, items must be:

  • Unworn, unwashed and undamaged
  • In their original condition with all tags attached
  • In the original packaging

Items showing signs of wear, washing, perfume/sweat odour or damage cannot be accepted.

Exchanges

Want a different size or colour? We’ll gladly exchange your item for another, subject to availability. If your requested item is unavailable, we’ll offer store credit or a full refund.

Returns & Refunds

As we operate Cash on Delivery, approved refunds are issued by bank transfer / Instapay or as store credit — whichever you prefer. Refunds are processed within 3–7 business days after we receive and inspect the returned item.

Shipping Costs

  • Return/exchange shipping is covered by the customer, unless the item is defective or we sent the wrong product — then KRAFT covers all shipping.
  • Original shipping fees are non-refundable.

How to Start a Return or Exchange

  1. Contact us at mail.kraftsportswear@gmail.com (or via Instagram/WhatsApp) within 14 days of delivery.
  2. Share your order number and the reason for the return/exchange.
  3. Our team will confirm the next steps and pickup/drop-off details.

Non-Returnable Items

  • Items marked as Final Sale
  • Items returned after the 14-day window
  • Worn, washed or damaged items

Questions? Reach out any time at mail.kraftsportswear@gmail.com — we’re happy to help.